Scratching your head?

Find the answers to any questions you may still have.

Do you offer A/B testing?
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Yes! This can form all or part of your Growth Accelerator. We suggest this would be best suited to the Innovator package for maximum impact.

Can I use the hours for a single service only?
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While the best results some from using a combination of design and development services, yes, you can choose to use a single services. For example, UX design or development only.

How long does it take to start?
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Right away! If you have immediate needs, we can dive into this within a couple of days. Generally onboarding takes about 1-2 weeks which includes a in-depth knowledge transfer between yourselves and Eleven, strategic e-commerce planning for optimisations and a approved timeline for delivery.

What Growth Accelerator package is right for me?
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This depends on your e-commerce set up and future marketing plans, NPD, campaigns and strategy. The most popular plan is GROW. This plan offers enough hours to deliver small and medium size optimisations. Before a plan is chosen, we will support you when devising a strategy informing you the expect amount of time it would take to deliver your needs.

Can I change the hours in a package?
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Absolutely! After the first sprint you have the option to increase or decrease your hours to another package. We're not going to tie you to a certain package if its un-necessary for you.

What can I use the hours for?
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Pretty much anything. We're nice like that. This could be a designing and developing a 'build-a-box' feature or a complex product customiser. During the E-comm strategy phase we work with you to build a plan and inform you what it would take to deliver.

I have busy and quiet periods, how does this effect a retainer?
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The Growth Accelerator is deigned to be flexible. We expect there to be peaks and troughs of resource demand. Working in a sprint that comprises of 3 months allows you to choose how and when you use your hours in the 3 month period. If you are quiet one month, those hours are still available to use for the next 2 months until the sprint is completed and the hours re-set.